Privacy Policy
Last updated: February 2026
1. Who We Are
FOL Design Ltd ("we", "us", "our") is a glass balustrade design, supply, and installation company based in Haverhill, Suffolk, UK. We are the data controller for the personal data we collect through this website and our services.
2. What Data We Collect
We may collect the following personal data:
- Name, email address, phone number (via contact forms and quote tools)
- Postcode (for installation radius checking)
- Project details you provide (measurements, system preferences)
- Website usage data (via cookies and analytics)
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Send you the quotes and PDF documents you request
- Follow up on your enquiry by phone or email
- Improve our website and services
We will not use your data for unsolicited marketing unless you have given explicit consent.
4. Data Sharing
We do not sell your personal data to third parties. We may share data with:
- Email service providers (for sending transactional emails)
- Hosting providers (for website operation)
- Analytics providers (for website improvement)
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Quote and enquiry data is retained for up to 24 months. You can request deletion at any time.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
7. Cookies
This website uses essential cookies for functionality and analytics cookies to understand how visitors use the site. You can control cookie preferences in your browser settings.
8. Contact
For any privacy-related queries, contact us at enquiries@fol-design.co.uk or call 01440 421874.